Shipping & Delivery Policy


1. Shipping and Delivery Policy


PotAfriq has partnered with ……………….., a delivery company, to ensure that your orders are delivered securely and on time.

2. Delivery Service Options

PotAfriq has partnered with ………………………, a delivery company, to ensure that your orders are delivered securely and on time. 2.1 Standard Shipping: 9 to 32 business days 2.2 Expedited Shipping: 7 to 22 business days. 2.3 Priority Shipping: 2 to 7 business days.

3. Where do we deliver?

a) USA Contiguous U.S. Alaska, Hawaii, Puerto Rico American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, U.S. Virgin Islands b) Europe Albania Estonia Lithuania Serbia Andorra Finland Luxembourg Slovakia Armenia France Malta Slovenia Austria Germany Monaco Spain Belarus Gibraltar Netherlands Sweden Belgium Greece Norway Switzerland Bosnia And Herzegovina Hungary Poland Turkey Bulgaria Iceland Portugal Ukraine Croatia Ireland Romania United Kingdom Cyprus Italy Russia Vatican City Czech Republic Latvia Saint Barthélemy Denmark Liechtenstein San Marino

4. Delivery Timelines


Delivery timelines are calculated by taking the estimate shipping (when order processing at the warehouse is complete and ready for dispatch) date and adding the transit time (the time it takes a package to travel from the storage hubs to Buyer destination address either to the US or Europe). This will differ based on the shipping service choice made by the buyer . Shipping Times to the US a) Shipping Times to the Contiguous U.S. Destination Country Standard Shipping (business days) Expedited Shipping (business days) Priority Shipping (business days) Contiguous U.S. 16 to 30 7 to 22 3 to 7 Note: In many areas Saturday and Sunday delivery may be available. If weekend delivery is available to your destination, it will be specified on the product page and/or during checkout. b) Shipping Times to Alaska, Hawaii & Puerto Rico Destination Country Standard Shipping (business days) Expedited Shipping (business days) Priority Shipping (business days) Alaska & Hawaii 18 to 30 8 to 16 3 to 5 Puerto Rico 18 to 32 12 to 16 3 to 7 c) Shipping Times to U.S. Territories & Freely Associated States Destination Country Standard Shipping (business days) Expedited Shipping (business days) Priority Shipping (business days) American Samoa, Guam, 22 to 30 12 to 19 4 to 7 Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, U.S. Virgin Islands Shipping Times to Europe Destination Country Standard Shipping (business days) Expedited Shipping (business days) Priority Shipping (business days) Regional Average 18 to 32 8 to 16 2 to 4 Åland Islands 18 to 26 8 to 17 4 to 7 Albania 15 to 31 10 to 19 3 to 7 Andorra 22 to 26 8 to 15 6 to 7 Austria 13 to 26 9 to 16 2 to 4 Belarus 22 to 27 10 to 16 2 to 7 Belgium 9 to 12 5 to 9 2 to 3 Bosnia and Herzegovina 22 to 28 10 to 17 3 to 5 Bulgaria 15 to 30 9 to 16 3 to 6 Croatia 22 to 31 10 to 19 4 to 7 Cyprus 22 to 26 9 to 16 3 to 6 Czech Republic 15 to 28 9 to 16 2 to 4 Denmark 13 to 24 9 to 16 2 to 3 Estonia 15 to 24 9 to 16 2 to 4 Faroe Islands 22 to 26 10 to 14 6 to 7 Finland 13 to 24 9 to 16 2 to 4 France 9 to 14 7 to 10 2 to 4 Georgia 22 to 30 12 to 15 3 to 5 Germany 9 to 12 5 to 9 2 to 4 Gibraltar 13 to 28 8 to 17 4 to 7 Greece 13 to 31 9 to 16 2 to 5 Greenland 22 to 28 8 to 17 6 to 7 Guernsey 18 to 26 8 to 17 2 to 4 Hungary 15 to 22 5 to 9 3 to 6 Iceland 13 to 30 8 to 14 2 to 4 Ireland 9 to 14 5 to 9 2 to 3 Isle of Man 18 to 26 8 to 17 2 to 4 Italy 13 to 31 9 to 16 2 to 4 Jersey 18 to 26 8 to 17 3 to 5 Latvia 22 to 26 9 to 16 2 to 6 Liechtenstein 13 to 30 9 to 16 2 to 3 Lithuania 15 to 27 9 to 16 2 to 4 Luxembourg 13 to 24 9 to 16 3 to 4 Macedonia 22 to 31 10 to 19 3 to 7 Malta 22 to 26 7 to 10 2 to 4 Moldova 22 to 26 12 to 15 3 to 5 Monaco 13 to 31 8 to 26 2 to 4 Montenegro 22 to 26 10 to 17 2 to 3 Netherlands 13 to 24 5 to 9 2 to 3 Norway 13 to 30 7 to 10 2 to 5 Poland 15 to 26 9 to 16 2 to 6 Portugal 18 to 28 9 to 16 2 to 4 Romania 15 to 26 10 to 18 3 to 5 San Marino 22 to 31 8 to 19 2 to 3 Serbia 22 to 26 10 to 17 2 to 4 Slovakia 20 to 30 9 to 16 4 to 7 Slovenia 20 to 24 9 to 16 2 to 5 Spain 12 to 18 7 to 10 2 to 4 Svalbard and Jan Mayen 19 to 26 11 to 20 2 to 4 Sweden 13 to 26 9 to 16 2 to 3 Switzerland 13 to 26 9 to 16 2 to 3 Turkey 9 to 12 10 to 17 2 to 4 Ukraine 22 to 26 12 to 13 4 to 7 United Kingdom 9 to 12 5 to 9 2 to 3 Vatican City State (Holy See) 20 to 30 8 to 19 2 to 3

5. How much does delivery cost?


The cost to ship items from each product category to the Europe varies by item, shipment and shipping option. PotAfriq works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges are determined at the time of checkout based on the number of items, item type, weight and volume of all the items in the cart, but basic guidelines for estimating shipping costs are provided below for your reference. The total shipping cost is calculated by adding the "Per Shipment" cost and the "Per Item" cost. The "Per Item" cost may be based on the number of items, the weight, or volume (referred to as the dimensional weight) of each package. "Per Item" costs listed below as applying per pound apply to actual weight and dimensional weight. Important: Items marked with a * may also be subject to additional shipping charges. See the Surcharge Chart for Heavy or Bulky Media below. a) Shipping Rates to Europe Standard Shipping Product Category Per Shipment Per Item Books, VHS videotapes $3.99 $3.99* CDs, DVDs, Blu-ray, Music Cassettes, Vinyl $3.99 $2.49* Any combination of the above items $3.99 As Above Note: The above rates apply to all European countries listed in Shipping Times in Europe, except for the United Kingdom, Turkey, Germany, France, Belgium, Spain, and Ireland. Product Category Per Shipment Per Item Books, VHS videotapes $4.99 $2.99 CDs, Music Cassettes, Vinyl, Blu-ray, and DVD $4.99 $2.99 Jewelry, Watches, Clothing Items, Shoes $4.99 $1.99/lb Video Games, Computers, Electronics, Software $4.99 $1.99/lb Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $4.99 $1.99/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to Germany, Belgium, and Ireland Product Category Per Shipment Per Item Software, Video Games, CDs, Music Cassettes, Vinyl, Blu-ray, and DVD, VHS Videotapes $4.29 $2.59/unit Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys, Shoes $4.29 $2.59/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to Spain. Product Category Per Shipment Per Item Books, VHS videotapes $4.49 $2.79 CDs, Music Cassettes, Vinyl, Blu-ray, and DVD $4.49 $2.79 Jewelry, Watches, Clothing Items, Shoes $4.49 $2.49/lb Video Games, Computers, Electronics, Software $4.49 $2.49/lb Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $4.49 $2.49/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to France. Product Category Per Shipment Per Item Books, VHS videotapes $3.99 $2.99 CDs, Music Cassettes, Vinyl, Blu-ray, and DVD $3.99 $2.99 Jewelry, Watches, Clothing Items, Shoes $3.99 $1.79/lb Video Games, Computers, Electronics, Software $3.99 $1.79/lb Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $3.99 $1.79/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to the United Kingdom. Product Category Per Shipment Per Item Books, VHS videotapes $4.99 $4.99 CDs, DVDs, Music Cassettes, Vinyl $4.99 $4.99 Jewelry, Watches $4.99 $3.69/lb Automotive, Baby, Computers, Electronics, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys, Clothing Items, Shoes $4.99 $3.69/lb Any combination of the above items $4.99 As Above Note: The above rates apply to Turkey. Expedited Shipping Product Category Per Shipment Per Item Books, VHS videotapes, Video Games $6.99 $3.49* CDs, DVDs, Blu-ray, Music Cassettes, Vinyl $6.99 $2.99* Jewelry, Watches, Clothing Items $6.99 $2.99/lb Shoes $6.99 $2.99/lb Video Games Consoles $6.99 $2.99/lb Automotive, Baby, Computers, Electronics, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $6.99 $2.99/lb Luggage $13.99 $2.99/lb Any combination of the above items $6.99 As Above Note: The rates above apply to Belgium, Germany, Hungary, Ireland, and the Netherlands. Product Category Per Shipment Per Item Books, VHS videotapes $9.99 $5.49* Video Games $9.99 $5.49 CDs, DVDs, Blu-ray, Music Cassettes, Vinyl $9.99 $2.99* Jewelry, Watches, Clothing Items $12.99 $4.49 Shoes $14.99 $4.49/lb Automotive $12.99 $2.49/lb Toys, Pets, Video Games Consoles $12.99 $4.49/lb Electronics, Home, Computers $12.99 $3.49/lb Personal Care, Sports $12.99 $3.99/lb Kitchen $12.99 $2.99/lb Baby $12.99 $3.99/lb Luggage $14.99 $5.99/lb Any combination of the above items $12.99 As Above Note: These rates above apply to Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Ireland, Lithuania, Luxembourg, Latvia, Slovenia, Slovakia, Sweden, Switzerland, Liechtenstein, Norway, and Malta. Product Category Per Shipment Per Item Software, Video Games, CDs, Music Cassettes, Vinyl, Blu-ray, and DVD, VHS Videotapes $5.99 $2.99/unit Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys, Shoes $5.99 $2.99/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to Austria, Poland, Portugal. Product Category Per Shipment Per Item Books, VHS videotapes $5.99 $2.99 CDs, Music Cassettes, Vinyl, Blu-ray, and DVD $5.99 $2.99 Jewelry, Watches, Clothing Items, Shoes $5.99 $2.99/lb Video Games, Computers, Electronics, Software $5.99 $2.99/lb Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $5.99 $2.99/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to the United Kingdom. Priority Courier Shipping Product Category Per Shipment Per Item Books, VHS videotapes $29.99 $8.99 Software, CDs, Music Cassettes, Vinyl, Blu-ray, and DVD $29.99 $6.99 Jewelry, Watches, Clothing Items , shoes $29.99 $8.49/lb Video Games $29.99 $8.49/lb Computers, Electronics $29.99 $8.49/lb Luggage $29.99 $4.99/lb Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $29.99 $8.49/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to Bulgaria, Cyprus, Czech Republic, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, and Turkey. Product Category Per Shipment Per Item Books $25.99 $5.49 Software, Video Games, CDs, Music Cassettes, Vinyl, Blu-ray, and DVD, VHS Videotapes $25.99 $2.99 Jewelry, Watches, Clothing Items $25.99 $4.99/lb Shoes $25.99 $4.99/lb Video Games Consoles, Computers, Electronics $25.99 $4.99/lb Luggage, Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $25.99 $4.99/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to Germany, Netherlands, Switzerland, Sweden, Ireland, Denmark, Norway, Belgium, Greece, Finland, Luxembourg, Malta, Estonia, Liechtenstein, Monaco. Product Category Per Shipment Per Item Software, Video Games, CDs, Music Cassettes, Vinyl, Blu-ray, and DVD, VHS Videotapes $4.29 $2.59/unit Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys, Shoes $4.29 $2.59/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to Spain. Product Category Per Shipment Per Item Books $6.99 $4.49 Software, Video Games, CDs, Music Cassettes, Vinyl, Blu-ray, and DVD, VHS Videotapes $6.99 $4.49 Jewelry, Watches, Clothing Items $6.99 $4.19/lb Shoes $6.99 $4.19/lb Video Games Consoles, Computers, Electronics $6.99 $4.19/lb Luggage, Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $6.99 $4.19/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to France. Product Category Per Shipment Per Item Books, VHS videotapes $9.99 $3.99 CDs, Music Cassettes, Vinyl, Blu-ray, and DVD $9.99 $3.99 Jewelry, Watches, Clothing Items, Shoes $9.99 $3.99/lb Video Games, Computers, Electronics, Software $9.99 $3.99/lb Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $9.99 $3.99/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Note: The above rates apply to the United Kingdom. Surcharge Chart for Heavy or Bulky Media Additional shipping charges apply to the media items of unusual size or weight. If the surcharge applies to your order, you'll see the charge appear on the final order page during checkout. Shipping Method Per Item Surcharge Standard Shipping $1.99/lb Expedited Shipping $1.99/lb Priority Courier Shipping $2.49/lb b) Shipping Rates to the US i) Expedited Shipping Product Category Per Shipment Per Item Books, VHS videotapes, Video Games $6.99 $3.49* CDs, DVDs, Blu-ray, Music Cassettes, Vinyl $6.99 $2.99* Jewelry, Watches, Clothing Items $6.99 $2.99/lb Shoes $6.99 $2.99/lb Video Games Consoles $6.99 $2.99/lb Automotive, Baby, Computers, Electronics, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $6.99 $2.99/lb Luggage $13.99 $2.99/lb Any combination of the above items $6.99 As Above ii) Standard Shipping Product Category Per Shipment Per Item Software, Video Games, CDs, Music Cassettes, Vinyl, Blu-ray, and DVD, VHS Videotapes $4.29 $2.59/unit Luggage ,Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys, Shoes $4.29 $2.59/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above iii) Priority Courier Shipping Product Category Per Shipment Per Item Books $25.99 $5.49 Software, Video Games, CDs, Music Cassettes, Vinyl, Blu-ray, and DVD, VHS Videotapes $25.99 $2.99 Jewelry, Watches, Clothing Items $25.99 $4.99/lb Shoes $25.99 $4.99/lb Video Games Consoles, Computers, Electronics $25.99 $4.99/lb Luggage, Automotive, Baby, Home, Personal Care, Kitchen, Outdoor Living, Sports, Tools, Toys $25.99 $4.99/lb Any combination of the above items Highest Applicable Per-Shipment Charge As Above Surcharge Chart for Heavy or Bulky Media Additional shipping charges apply to the media items of unusual size or weight. If the surcharge applies to your order, you'll see the charge appear on the final order page during checkout. Shipping Method Per Item Surcharge Standard Shipping $1.99/lb Expedited Shipping $1.99/lb Priority Courier Shipping $2.49/lb

6. How is packaging done?


In line with the PotAfriq commitment of taking moral responsibility of managing our environmental impact, recognizing that environmental considerations are an integral part of our overall business strategy, PotAfriq uses eco-friendly bio-degradable and recyclable corrugated boxes to package your orders. Our range of different box sizes are designed to accommodate all types of product shapes and sizes. This gives you the assurance and confidence that your order will be secure and well protected to arrive safely at your doorstep.

7. Packaging multiple orders?

Multiple orders will be combined into the same package to reduce cost and number of packages shipped to a customer. 8. How to track your orders status Orders status can be tracked using the order numbers provided once a purchase is completed. A link is provided where the buyer can view the progression of the order from the moment the order is placed, processed, dispatched, and shipped to deliver. Any issues can also be viewed. See below box for quick reference and definition of the key order status terminologies. Key Relevant Order Status Terminologies Term Meaning Order pending Payment successful and pending processing Ready to ship to Hub Applies to Dropship order items – Vendor has confirmed the items is in stock and ready to ship to the ………. Courier Hub Order Cancelled The order has been canceled for various reasons like fraudulent cases, customer requests, goods out of stock Order Payment Failed Failed- Order payment has been placed but payment has failed thus whole order is terminated Order packing items being packed for dispatch Ready to ship Packing has been completed and the item is ready for dispatch to ship Shipped out for delivery and now on transit for delivery to the Customer(buyer) Delivered Order has been delivered to the customer and Proof of Delivery (P.O.D) details is available on the tracking system. Item is cancelled Out of stock- The customer placed an order but was cancelled because the Dropship vendor couldn’t fulfil the item as it was out of Stock. PotAfriq Customer Support will advise the Buyers accordingly. Item rejected due to Quality failure The item delivered to the hub is rejected for not meeting the quality parameters and requirements. item to be returned to the vendor Item Cancelled Delayed: The item is declined for late delivery by the vendor to the hubs thus affecting the SLAS Item Returned to Vendor The item is returned due to different reasons like wrong item delivered, wrong color Returned at the Hub The item has been returned by the customer and it’s at the …………….. hubs or collection center Returned to the Warehouse The item has been returned and it’s at the warehouse Return item collected The items returned by the customer has been picked up from the Hub by the vendor Delivery Attempt Failed The customer is not available to receive the item